At London Hoodies, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
14-Day Return Policy
Customers may return eligible items within 14 days of receiving their order.
Return Conditions
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned with original packaging
- Products showing signs of wear, damage, or washing may not be accepted
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the item received is damaged or incorrect.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible with photos of the product so we can resolve the issue quickly.
Contact Us
For any return or refund inquiries, please contact us at: